All You Need to Know About the Laptops We Send Out

Congratulations on winning a laptop through the 3MTT Knowledge Showcase! 🎉 This laptop is a reward for your dedication and outstanding performance. To ensure a smooth experience, here’s everything you need to know about the laptops, including collection, usage, and support.

1. The Laptops Are Refurbished and Functional

The laptops provided are refurbished, pre-used devices, meaning they are not brand-new but have been tested to ensure they are in good working condition.

✅ Fully functional and suitable for learning and professional tasks.
⚠️ May have minor signs of prior use but do not affect performance.

📌 Availability for Pickup:
Laptops will be available for pickup two months from the date of the winner announcement.

2. What to Do If Your Laptop Has Issues

We understand that, despite careful testing, some laptops may have faults. If you receive a laptop that is not working properly, here’s what to do:

🔹 Report the issue within 7 days of collection.
🔹 Return the laptop to the Post Office where you collected it.
🔹 Formally request a replacement by sending a written letter to:

📩 3MTT Coordinator
Office of the Honourable Minister of Communications and Digital Economy,
Abuja

📝 What to Include in Your Replacement Request:

• Fellow Details: Full Name, Fellow ID, Learning Track, Phone Number
• Laptop Details: Brand/Model, Date of Receipt, Serial Number
• Description of the Issue: Example – "The laptop does not power on"
• Proof of Issue: Attach images, screenshots, or videos if possible.
• Troubleshooting Steps Taken: Example – "Restarted the laptop, but it still does not work."

📌 Replacement Timeline:
If the issue is verified, a replacement will be processed within two months from the date of return.

3. No Cash Alternative

The laptops are a non-monetary reward and cannot be exchanged for cash or alternative prizes.

4. Accepting the Laptop Means Accepting These Terms

By receiving the laptop, you agree to these terms and conditions.

5. Need Help? Contact Support!

For any concerns or further assistance, reach out to the 3MTT Support Team:
📧 [email protected]

Final Thoughts

We are excited to support your learning journey with this laptop! Use it wisely, complete your coursework, and continue striving for success. 🚀