How to Contact Our Support Team

As a Cohort 3 Fellow in the 3 Million Technical Talent (3MTT) program, you have access to multiple support channels to help you navigate your learning journey. Whether you need assistance with coursework, technical issues, or general inquiries, this guide will help you connect with the right support team.

1. Your First Line of Support: Community Managers

Each Community Manager (CM) is assigned to oversee fellows within their region. They are your first point of contact for:

✅ Learning guidance and program expectations.
✅ Resolving basic technical or learning issues.
✅ Escalating urgent concerns to the central support team.

📌 How to Reach Your Community Manager:

• Engage with them in your state-based community groups.
• Attend weekly check-ins and Q&A sessions they organize.
• Reach out via official 3MTT community platforms (Discord, Telegram).

2. Support Fellows in the 3MTT Nigeria Telegram Channel

The 3MTT Nigeria Telegram Channel has Support Fellows who are available to assist you with:

🛠️ Troubleshooting basic tech issues.
📚 Questions about assignments, projects, or deadlines.
📩 Directing you to the right learning resources.

📌 How to Access Support Fellows:

• Join the 3MTT Nigeria Telegram Channel and ask your questions.
• Look out for Support Fellows (identified by their roles in the group).
• Follow group rules and ask clear, specific questions for faster responses.

3. Community Volunteers in State-Based Communities

Each state-based 3MTT community has dedicated volunteers who help fellows by:

🌍 Organizing in-person meetups and networking sessions.
📌 Providing peer-to-peer learning support.
🔍 Answering general inquiries about program policies and expectations.

📌 How to Connect with Community Volunteers:

• Join your state-based community group (WhatsApp, Telegram, Discord).
• Attend physical learning sessions and meetups in your area.
• Participate in discussions and knowledge-sharing activities.

4. Direct Support via Email

If your issue is beyond what your Community Manager, Support Fellows, or Volunteers can resolve, you can contact the official support team via email.

📧 For general 3MTT inquiries: [email protected]
📧 For Darey.io platform issues (live classes, AI assistant, technical problems): [email protected]

5. Live Support Sessions

To ensure every fellow gets help when needed, 3MTT and Darey.io host live support calls where you can:

💡 Get real-time troubleshooting assistance.
💬 Ask questions directly to program facilitators.
🗓️ Receive updates about program timelines and expectations.

📌 Check your email and community announcements for upcoming support sessions.

Final Thoughts

Whenever you need help, start with your Community Manager, then reach out to Support Fellows and Community Volunteers. If the issue remains unresolved, contact the official support team via email or join a live support session.

🚀 You are never alone—help is always available! Stay engaged, ask questions, and make the most of this incredible learning experience.