Contracts and onboarding in the partner portal for Applicants
MC
Last Update hace una hora
I received a contract notification. What do I do? Open the platform, go to Onboarding, read the contract and sign electronically, or raise a query first.
I have a question about a clause. Can I still sign later? Yes. Raise a query in the portal. The 3MTT team replies in the portal, and you are notified. You can sign after it is answered.
We are a consortium. Can two people sign separately? Yes. A contract flagged as consortium gives each recipient an ordered list of signers (for example, a lead signatory and a finance director) who sign in turn. Progress shows how many of the required signatures are complete, and the status becomes Signed only when every required signer has signed.
What do the contract statuses mean? Sent: delivered, not opened. Viewed: opened, not signed. Queried: you raised a question. Signed: complete (for consortium contracts, all required signers). Status updates automatically and a signed copy is emailed to your organisation.
I did not get the signing email. Check spam and confirm the registered organisation email is correct (notifications go to that address), then check the platform notification bell. If it is still missing, contact support@3mtt.gov.ng with your organisation name and the contract name so it can be resent.
How long do I have to fix a breach? The partnership agreement gives a 15-day cure period after written notice delivered through the platform.
I signed, but my status still does not show Signed. The status updates automatically once DocuSign confirms completion, usually within moments. Refresh and wait a few minutes. For a consortium contract, check how many of the required signatures are complete, because every required signer must sign. If it still looks wrong, contact support@3mtt.gov.ng with your organisation name and the contract name. You do not need to sign again.
Where is our signed copy? A signed copy is emailed to the organisation. Keep it for your records.
Who can send us a contract, and can someone sign for us? Only 3MTT admins send contracts. Each organisation has one login and signs its own contracts only; admins do not sign on a partner's behalf.
Can we see other partners' contracts? No. Partners see only their own contracts and statuses.
I have a question about a clause. Can I still sign later? Yes. Raise a query in the portal. The 3MTT team replies in the portal, and you are notified. You can sign after it is answered.
We are a consortium. Can two people sign separately? Yes. A contract flagged as consortium gives each recipient an ordered list of signers (for example, a lead signatory and a finance director) who sign in turn. Progress shows how many of the required signatures are complete, and the status becomes Signed only when every required signer has signed.
What do the contract statuses mean? Sent: delivered, not opened. Viewed: opened, not signed. Queried: you raised a question. Signed: complete (for consortium contracts, all required signers). Status updates automatically and a signed copy is emailed to your organisation.
I did not get the signing email. Check spam and confirm the registered organisation email is correct (notifications go to that address), then check the platform notification bell. If it is still missing, contact support@3mtt.gov.ng with your organisation name and the contract name so it can be resent.
How long do I have to fix a breach? The partnership agreement gives a 15-day cure period after written notice delivered through the platform.
I signed, but my status still does not show Signed. The status updates automatically once DocuSign confirms completion, usually within moments. Refresh and wait a few minutes. For a consortium contract, check how many of the required signatures are complete, because every required signer must sign. If it still looks wrong, contact support@3mtt.gov.ng with your organisation name and the contract name. You do not need to sign again.
Where is our signed copy? A signed copy is emailed to the organisation. Keep it for your records.
Who can send us a contract, and can someone sign for us? Only 3MTT admins send contracts. Each organisation has one login and signs its own contracts only; admins do not sign on a partner's behalf.
Can we see other partners' contracts? No. Partners see only their own contracts and statuses.